Privacy Policy

At Firmsofabase, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our website.

Information You Provide:

  • Name, email address, phone number, and shipping address when you place an order
  • Billing information and payment details (processed securely through our payment processor)
  • Account information if you create an account with us
  • Communications when you contact our customer service team
  • Product reviews, feedback, or other content you submit

Information Collected Automatically:

  • Device information (browser type, operating system, IP address)
  • Usage data (pages visited, time spent on site, links clicked)
  • Cookies and similar tracking technologies (see Cookies section below)
  • Location data (general geographic location based on IP address)

How We Use Your Information

We use the information we collect for the following purposes:

  • Processing and fulfilling your orders
  • Communicating with you about your orders, shipping updates, and customer service inquiries
  • Improving our website, products, and services
  • Sending marketing communications (with your consent)
  • Preventing fraud and ensuring website security
  • Complying with legal obligations
  • Analyzing website usage and customer behavior to enhance user experience

How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

  • Service Providers: Third-party companies that help us operate our business (payment processors, shipping carriers, email service providers, hosting providers)
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share your information

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device.

Types of Cookies We Use:

  • Essential Cookies: Necessary for website functionality (shopping cart, checkout process)
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Request a copy of your data in a portable format
  • Restriction: Request that we limit how we use your information

To exercise these rights, please contact us at info@firmsofabase.com. We will respond to your request within a reasonable timeframe as required by applicable law.

Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt out of marketing emails at any time by clicking the unsubscribe link in any email or by contacting us at info@firmsofabase.com.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Store Name: Firmsofabase
Address: 50 Glenwood Rd Apt 126, Greenville, Sc 29615-1730,United States
Phone: +1 817-903-8698
E-mail: info@firmsofabase.com
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)