Payment Policy

At Firmsofabase, we are committed to providing a secure and transparent payment experience. This policy outlines the payment methods we accept, how charges are processed, and what to expect at checkout.

Accepted Payment Methods

We currently accept the following payment methods:

  • Visa
  • Mastercard

All payments are processed securely through our payment gateway. We do not store your complete credit card information on our servers.

Payment Authorization and Charges

When you place an order, your payment method will be authorized for the full order amount, including product cost and shipping fees. The charge will be processed once your order is confirmed and enters our fulfillment system.

If your payment is declined, we will notify you via email. Please verify your payment information and try again, or contact your card issuer for assistance.

Pricing and Taxes

All prices displayed on our website are in U.S. Dollars (USD) and include applicable taxes. You will not be charged additional taxes at checkout. The final price you see at checkout is the total amount you will be charged.

Shipping Fees

Shipping fees are calculated based on your order total:

  • Orders $99 and above: FREE standard shipping
  • Orders under $99: $8.00 flat rate standard shipping

Shipping costs will be clearly displayed at checkout before you complete your purchase.

Order Total Breakdown

At checkout, you will see a complete breakdown of your order total, including:

  • Subtotal (product prices including taxes)
  • Shipping fee (if applicable)
  • Order total

There are no hidden fees. The amount shown at checkout is the final amount you will be charged.

Payment Security

We take payment security seriously. All transactions are encrypted and processed through secure payment gateways that comply with industry standards. We use fraud detection and prevention measures to protect both you and our business.

Declined or Failed Payments

If your payment is declined or fails to process, your order will not be completed. Common reasons for payment decline include:

  • Insufficient funds
  • Incorrect card information
  • Card issuer security holds
  • Expired card

If your payment is declined, please verify your information and try again. If the issue persists, contact your card issuer or try a different payment method.

Refunds

Refunds for returned items or canceled orders are processed to the original payment method used for the purchase. Please allow 1-5 business days for us to process the refund after receiving and inspecting your return. Your financial institution may take an additional 5-10 business days to post the refund to your account.

For more information about returns and refunds, please see our Returns & Refund Policy.

Billing Address

Please ensure that the billing address you provide matches the address on file with your card issuer. Mismatched billing addresses may result in payment decline or order delays.

Contact Information

If you have questions about payment or encounter issues during checkout, please contact us:

Store Name: Firmsofabase
Address: 50 Glenwood Rd Apt 126, Greenville, Sc 29615-1730,United States
Phone: +1 817-903-8698
E-mail: info@firmsofabase.com
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)